- Crisis Management
Jamie Dimon beats back an investor attack on his command of two top jobs. Timothy Cook weathers a congressional assault on his company's reputation and motives.
In widely different theatres of engagement, the chief executives of JPMorgan Chase and Apple showed how leaders take charge, disarm attackers and reassure followers.
What leadership communication lessons are on display?
The most satisfying headline that the chief of JPMorgan Chase could read, signaling his grace and grasp, was shouted from the top of the May 21 Wall Street Journal: “Vote Strengthens Dimon's Grasp" – and the subhead grinned that not only is the CEO safe but now “Board Under Fire."
As for Cook, showing his calm at the end of the congressional turn, he had to be happy when the committee got off the tax attack and Senator John McCain said he had only one last question: why did he have to keep updating the apps on his iPhone? Cook didn't need his CCO to prompt, “We're working on it."
Of course, all this is good—the “what" worked. The CEO got through a battlefield still on his horse; now comes the “so what" and “now what." The CCO says, good job chief, and reminds that sniping starts now.
A company’s stakeholders, particularly its investors, must seem to some chief executives like the …
PAGE SOCIETY SPRING SEMINAR - APRIL 2014 Page members heard a familiar phrase as Jim VandeHei, Co-Fo…
Recently, I was asked deliver the opening keynote at Eurocomm 2015 in London, a conference organized…